SPHERE CARD, LLC, acknowledges the significance of consumer feedback in regulating consumer protection. We understand that only the consumers who have directly dealt with a business know the pertinent facts about the issue. As a result, we place great importance on the feedback provided by our customers to help us improve our services and ensure that our business practices meet the highest standards of consumer protection.
How SphereCard Commitment to the Power of Excellence
Well, when someone refers you to someone powerful, it is perceived that the person who referred to you endorses you. Megabrands knows that endorsement is useful in marketing, so they spend the big bucks to get famous athletes and celebrities to recommend their brand. The Sphere Card makes it possible to get endorsements on a shoestring budget.
SPHERE CARD addresses feedback on levels. There are only three levels. The first is a compliment, the second is a negligence complaint, and the third is fraud.
Level One - VeriSatisfied Badge
SPHERE CARD, LLC refrains from publicizing complaints or commendations but instead grants a VeriSatisfied accolade to self-employed individuals, entrepreneurs, and business proprietors who receive feedback and praise. SPHERE CARD has put in place a mechanism that collects feedback. It is a prudent marketing approach to follow up with patrons who have provided sincere feedback and extend a gesture of gratitude in the form of a gift card. This will reinforce positive referrals.
Level Two - Complaint of Negligence
If a consumer lodges a complaint regarding the negligence of a freelancer, entrepreneur, or business owner, said individual has a 30-day period to address and resolve the matter with the consumer. Failure to reach a satisfactory resolution by the thirty-first day will result in the VeriSatisfied Award, awarded by SPHERE CARD, being revoked from the individuals above' SphereCard. While My SphereCard will remain visible, the VeriSatisfied Award will no longer be displayed. However, SPHERE CARD will reinstate the VeriSatisfied Award once a satisfactory resolution has been reached.
It should be noted that most complaints of negligence stem from a misunderstanding between the parties involved. Typically, the freelancer, entrepreneur, or business owner assumes that the consumer has a comprehensive understanding of the transaction, even though many aspects of it may be beyond their control. Despite this, it is the responsibility of the freelancer, entrepreneur, or business owner to ensure that the consumer is made aware of any limitations that may exist.
Level Three - Complaint of fraud
If a consumer lodges a misconduct complaint against a freelancer, entrepreneur, or business owner, SphereCard will promptly suspend the relevant SphereCard until a resolution is reached. A solution must be achieved within the subscription term.
If no resolution is discovered by the time of renewal, SphereCard will delete the SphereCard, but the freelancer, entrepreneur, or business owner will remain in our database. They will also forfeit any remaining balance of their yearly subscription and cannot renew it. The only way for the freelancer, entrepreneur, or business owner to continue their status is if the consumer who complained acknowledges that it was a misunderstanding and that fraud did not occur during their dealings. The freelancer, entrepreneur, or business owner in question is responsible for sending an email to SPHERE CARD Support to verify and obtain approval for the reinstatement of their SphereCard.