Commitment to Excellence
Updated: Sep 7, 2020
SPHERE CARD, LLC, relies on consumer’s feedback to regulate the protection of consumers. Only consumers that have dealt directly with a real estate professional will know the facts of the issue in question.
How SPHERE CARD Commitment to Excellence Work
Well, when someone refers someone to you, it is perceived that the person who referred you endorse you. Megabrands know that endorsement is useful in marketing; that is why they spend the big bucks to get famous athletes and celebrities to recommend their brand. The Sphere Card makes it possible to get endorsements on a shoestring budget.
SPHERE CARD addresses feedback is on levels. There are only three levels. The first one is a compliment, the second one is a complaint of negligence, and the third is the complaint of fraud.
Level One - VeriSatisfied Badge
SPHERE CARD, LLC do not publish complaint or compliments, but they do issue a VeriSatisfied award to freelancers, entrepreneurs and business owners that get feedback compliments. SPHERE CARD has a system that accepts feedbacks. It is a good marketing strategy to follow-up with the consumers who gave you good feedback and send them a thank-you gift card. It will reinforce great referrals.
Level Two - Complaint of Negligence
If a consumer submits feedback complaining of negligence that was in the freelancers, entrepreneurs, and business owner's control, the freelancer, entrepreneur, or business owner has 30 days to resolve with the consumer. If on day 31, there is no resolution with the consumer, SPHERE CARD removes the VeriSatisfied Award from freelancers, entrepreneurs, or business owner's SphereCard. The My SphereCard will still be visible but without the Verisatisfied Award badge. SPHERE CARD will reinstate the VeriSatified Award upon a satisfactory resolution.
NOTE: Most complaint of negligence is due to a misunderstanding. Usually, when this issue occurs is that the freelancer, entrepreneur, or business owner took it for granted that the consumer understood everything that surrounds their transaction. Though many circumstances that surround a transaction are not within the control of the freelancer, entrepreneur, or business owner, most consumers do not know that. However, it is still the responsibility of the freelancer, entrepreneur, or business owner to let the consumer always know their limitations.
Level Three - Complaint of fraud
If a consumer submits feedback that a freelancer, entrepreneur, or business owner, allegedly committed that freelancer, entrepreneur, or business owner SphereCard will be inactive immediately pending a resolution. Resolve must be within the term of the subscription.
If there is not resolve by the renewal date, SPHERE CARD will delete the questionable SphereCard. However, the freelancer, entrepreneur, or business owner will still be in our database. The freelancer, entrepreneur, or business owner will forfeit any remaining balance of their yearly subscription. The freelancer, entrepreneur, or business owner will not be able to renew a subscription. The only condition that the freelancer, entrepreneur, or business owner may continue their status if the consumer who made the complaint state it was a misunderstanding and fraud did not occur during their dealings. It will be the responsibility of the freelancer, entrepreneur, or business owner in question to send by email to SPHERE CARD Support to verify and to approve the reinstatement of the freelancer, entrepreneur, or business owner's SphereCard.